Cancellation, Return and Refund Policy

Orders are normally processed within one to two business days after payment confirmation. Estimated delivery within Pakistan is three to seven business days. Estimated international delivery is seven to twenty-one business days, depending on destination and customs processing.

Available shipping methods, charges, and the final order total are displayed at checkout. Delivery dates are estimates rather than guarantees. International customers are responsible for applicable import duties, taxes, and customs fees.

Request cancellation by emailing us as soon as possible, preferably within 12 hours of ordering. We will cancel and fully refund an order if it has not entered packing or dispatch. Once dispatched, the order cannot be cancelled and must follow the return process below.

Contact us within 15 calendar days of delivery before returning anything. Eligible products must be unused, unworn, unwashed, complete, and in their original packaging with tags, accessories, and proof of purchase.

Opened personal-care or hygiene products, perishable items, downloadable products, gift cards, clearance items marked final sale, and customized products cannot be returned unless defective, damaged, or incorrectly supplied.

For a change-of-mind return, the customer pays return shipping. DropShop covers reasonable return shipping for verified defective, damaged, or incorrect items. Exchanges depend on replacement stock availability.

Notify us within 48 hours of delivery and include your order number plus clear photos or video of the product, packaging, and shipping label. After verification, we will offer an appropriate replacement, exchange, repair, or refund.

We inspect returned products after receipt and email the outcome. Approved refunds are initiated to the original payment method within seven business days. Your bank or card issuer may require an additional five to ten business days to credit the funds.

Original delivery fees and international duties are non-refundable unless the order was defective, damaged, incorrect, or cancelled before dispatch. If an approved refund is delayed beyond these timelines, contact us so we can investigate with Safepay.